If you opened a Portuguese bank account in NovoBanco using services of E-Residence, we forward your access codes to you by e-mail. Here's the instruction how to find out which code is responsible for which access.

*Do not share these codes with anyone.

1. Download the official application Novobanco to your phone or use your PC;

2. Put the login. You will find it in the green “matrix card”. It is displayed in the bottom left corner. No de Adesão = login;

3. Use a temporary password to enter. Chave de segurança = temporary password  = pin atual;

4. After, you will receive the SMS code to the phone that you submitted on our application form. If you don’t receive SMS, try to get a voice message. Check the network and if it is the same phone, that you submitted in the application. Otherwise, contact your bank manager

5. After you need to set your own password twice.

6. Now it is time to put security codes from matrix card. Be careful just 1 number from each crossing. For example A3 first number, B5 third number, G1 second number

7. You will recieve one more SMS code.

8. Finally you can change the language to English. Well done!)

Your bank account waiting to be unlocked, it will take some time according to the compliance procedure of the bank. Your bank manager will inform you when it will be unlocked. And help you with all your questions, if you need any guidence.

Before unlocking, you can make only 1 money transfer to your account (in cases when you need to show bakance for visa aplication).

If you have any questions regarding your bank account, please contact directly your manager. You will recieve the documents to email from Novobanco as well.

*Do not share these codes with anyone.


+351 21 883 4549

[email protected]

The contacts of your manager you can find in the letter from the bank.

If you want to use your physical card, use the PIN to access the ATM services or to be able to pay offline.

Don't have a Portuguese bank account yet?
We can open it for you, remotely or with your presence in Portugal.