How to Cancel a Police Cita in Spain Online (NIE Appointment)

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If your plans have changed, you do not need to call anyone or go to the police station: you can cancel or change your scheduled appointment (cita) yourself, online, on the official portal of the Spanish government. The steps below show the cancellation screen by screen.

Before you start

Have the PDF confirmation of your cita at hand — you will need the Nº de Justificante de cita printed on it — and the passport or EU ID document you used for the booking.

Step by step: canceling your cita online

Step 1: Open the official portal

Follow this link to the official portal: icp.administracionelectronica.gob.es/icpplustieb/index.

Step 2: Select your province

Select the province where your cita was scheduled and press “Aceptar”.

Cita previa portal: the Provincias drop-down for selecting the province of the appointment

Step 3: Select the procedure

Under “Trámites Policía Nacional” select “Policía - Certificados y Asignación NIE” and press “Aceptar”.

Cita previa portal: the Trámites Policía Nacional drop-down with Policía - Certificados y Asignación NIE selected

Step 4: Press Entrar

Scroll down the page and press “Entrar” at the bottom.

Cita previa portal: the Entrar button at the bottom of the procedure information page

Step 5: Identify yourself

Set “Tipo de documento” to “Pasaporte” and fill in the number of your passport or EU ID and your full name exactly as it appears in that document. Press “Aceptar”.

Cita previa portal: the identification form with Tipo de documento set to Pasaporte, the document number and the name fields

Step 6: Choose Anular cita

Press “Anular cita”.

Cita previa portal, Identidad del usuario de cita: the Anular cita button highlighted next to Solicitar cita and Consultar citas confirmadas

Step 7: Enter the justificante number

In the PDF confirmation of your cita, find the “Nº de Justificante de cita”:

The cita confirmation (Cita confirmada y grabada) with the Nº de Justificante de cita highlighted

Type it into the “Justificante de cita previa” field and press “Consultar”.

Cita previa portal: the form asking for your passport number and the Justificante de cita previa, with the Consultar button

Step 8: Confirm the cancellation

Confirm the cancellation with “Sí”. That is it — your cita is canceled.

Need a new appointment, or none at all?

Our guide to the NIE appointment in Spain lists the official booking route and the documents the National Police asks for. Preparing the paperwork for the new date? The EX-15 form guide explains each field, the form 790 payment and what to bring to the police station. Or skip the appointment entirely and order your Spanish NIE online.

Reviewer and Sources

Reviewed by: E-Residence Team · Last updated:

The screens shown are those of the official cita previa portal at the time of writing; the administration updates the portal from time to time, so a label or button may differ slightly. This page is informational and not legal advice.

Official sources