Terms And Conditions

Terms & Conditions
Last updated: 01.01.2025

The website e-residence.com is owned and operated by e-residence.com OÜ, a company incorporated in Estonia with its registered office at Rotermanni tn 6, Kesklinna linnaosa, 10111 Tallinn.

By accepting these Terms & Conditions (hereinafter referred to as the “Agreement”), a legally binding contract is entered into between the user of the website (hereinafter the “Client”) and the Service Provider (e-residence.com OÜ). The Client and the Service Provider may be referred to individually as a “Party” and collectively as the “Parties”.

Any person who registers and applies for services via https://e-residence.com/ is deemed to have read, understood, and accepted these Terms & Conditions, including the Privacy Policy and terms of personal data processing.

1. Definitions

For the purposes of this Agreement:

“Website” refers to the online platform located at https://e-residence.com/.
“Agreement” refers to this Terms & Conditions document.
“Starting Date” means the date on which the Client accepts this Agreement.
“Company” refers to the legal entity the Client intends to incorporate using the Services.
“Platform” refers to the website on which the services are listed, managed, and provided, owned and operated by e-residence.com OÜ.

2. Obligations of the Service Provider

2.1. The Service Provider agrees to deliver the services described in Section 4 of this Agreement (hereinafter the “Services”).

2.2. The Service Provider will maintain regular communication with the Client throughout the duration of the Agreement and will execute services with due care and within reasonable timeframes.

3. Obligations of the Client

3.1. The Client shall initiate the service request by completing the online order form on the Platform, providing a valid phone number, email address, and selecting the desired service.

3.2. Upon payment, the Client will be redirected to a biometric identification process powered by a third-party provider. The Client is obliged to complete this identification step in order for the service to proceed.

3.3. Following successful biometric verification, the Client will be directed to submit all required supporting documentation via the designated form. The Service Provider will commence work only upon receipt of all requested documents in acceptable form.

3.4. The Client acknowledges that the person who pays for the service may differ from the end recipient of the service. However, the identity of the end recipient must be verified, and all documents must match the verified identity.

3.5. The Client is responsible for ensuring that all submitted information and documentation are accurate, valid, and in compliance with the legal requirements of the relevant service. The Service Provider reserves the right to reject incomplete or non-compliant submissions.

4. SERVICES AND TERMS OF PROVISION

4.1. Portugal Services

4.1.1. NIF (Número de Identificação Fiscal)

The Client hereby appoints the Service Provider to act on their behalf, and on behalf of their family members (where applicable), to apply for and obtain a Portuguese taxpayer identification number (NIF) from the Portuguese Tax and Customs Authority (“Autoridade Tributária e Aduaneira”).

Scope of Service:

Submission of the NIF application to the competent authority;
Provision of a local fiscal representative for non-residents for a period of 12 months.

Declarations:

The Client declares they have not previously been assigned a NIF or authorized any third party to obtain one on their behalf.
Providing false or misleading information may result in the termination of the service and/or legal penalties.
The Client agrees to promptly notify the Service Provider of any changes in their tax identification status.

Verification:

The Service Provider may request additional documentation to verify compliance. Failure to provide such documentation may result in service termination.

Fees & Renewals:

The NIF service includes one (1) year of fiscal representation.
Fiscal representation is automatically renewed at €99/year unless cancelled by the Client after becoming a Portuguese tax resident or appointing another representative.

Non-Refundability:

If it is determined by the tax authority that a NIF has already been issued to the Client, any paid fees are non-refundable.

Password Request:

The cost to request a password (senha) with the NIF application is €20.
Each subsequent password reset request is €20.
Password delivery timelines are not guaranteed and depend on third-party authorities.

4.1.2. NISS (Portuguese Social Security Number)

The Client hereby appoints the Service Provider to act on their behalf, and on behalf of their family members (if applicable), to apply for and obtain a Portuguese social security number (Número de Identificação da Segurança Social – NISS) from the competent authority (“Segurança Social”).

Scope of Service:

Preparation and submission of the application for issuance of a NISS;
Communication with the Segurança Social on behalf of the Client;
Delivery of the NISS to the Client via email or other secure means.

Declarations:

The Client confirms that they have not previously been assigned a NISS and have not authorized any other party to apply for one on their behalf.
Providing false or inaccurate information may result in rejection of the application or termination of service without refund.

Turnaround Time:

The estimated processing time for a NISS is approximately 3 weeks from the date all valid documents are received and accepted.
In certain cases, the processing time may extend up to one (1) month due to administrative backlogs or institutional delays beyond the Service Provider’s control.
In the event of a rejection due to incomplete documentation, the process must be restarted, and the original timeframe will no longer apply. A new processing period—potentially up to 3 weeks—will commence from the date the corrected documents are resubmitted and accepted.

Fees and Refunds:

The standard fee for NISS application is non-refundable once the application has been submitted to the relevant authority.
In case of refusal due to Client error or false declarations, no refund shall be issued.

4.1.3. Fiscal Representation for Non-Residents

The Client hereby appoints the Service Provider as their official fiscal representative in Portugal for tax purposes, in accordance with the requirements of the Portuguese Tax and Customs Authority (“Autoridade Tributária e Aduaneira”).

Scope of Service:

Registration of the Client with the tax authority as a non-resident taxpayer;
Provision of the Service Provider’s local address for official correspondence with tax authorities;
Acting as the primary point of contact for any notices, inquiries, or obligations issued by the Portuguese tax office;
Notification of the Client regarding any correspondence or action required;
Forwarding relevant communication via email or other secure digital means.

Conditions:

This service is strictly for individuals. It is not available for companies, legal entities, or any business use.
It is mandatory for all non-resident individuals holding a Portuguese NIF without a local address registered with the tax authority.
The Service Provider acts as an intermediary and does not provide tax advisory services unless separately contracted.

Term, Fees and Renewal:

The initial fee for fiscal representation is €150, valid for 12 months from the date of activation.
The service will automatically renew annually at the rate of €99 unless canceled by the Client in advance.
Renewal fees are charged to the same payment method used during initial purchase unless otherwise updated.

Cancellation:

The Client may cancel the fiscal representation service by providing a valid NIF certificate that reflects either:
- A Portuguese residential address, or
- Appointment of another licensed fiscal representative.
Step-by-step cancellation instructions are available in the following resources:
- How to cancel a subscription for fiscal representation
- Guide to cancel fiscal representation and set up communication on the Tax Portal

Refunds and Liability:

The fee is non-refundable once the service is activated.
The Service Provider is not liable for any penalties or consequences resulting from the Client’s failure to update their NIF data or cancel the service in accordance with official procedures.

4.1.4. Portuguese Bank Account Opening

The Client hereby authorizes the Service Provider to facilitate the process of opening a Portuguese personal bank account on their behalf, either remotely or in person, depending on the selected service plan.

Scope of Service:

Preparation and submission of the bank account application;
Communication with the designated bank branch in Portugal;
Coordination of required documentation and, where applicable, scheduling of in-person appointments;
Delivery of account access details once the bank account has been successfully opened.

Service Formats & Pricing:

Remote process: €299 (one-time fee)
- Estimated processing time: from 3 weeks.
In-person process: €499
- Available exclusively for Clients located in or able to attend a bank branch in the Lisbon metropolitan area.

These fees do not include bank-imposed charges such as account opening deposits, maintenance fees, or minimum balance requirements.

Optional Add-on:

Card delivery by mail: €49
- The Client may choose to have their debit card delivered via regular mail. This service is performed directly by the bank, and tracking is not available due to the bank’s internal security policy.

Processing Time:

Timeframes are estimates and not guaranteed. Delays may occur due to compliance reviews, documentation issues, public holidays, or postal delays.

Refund Policy:

If the Client cancels the service after payment but before submitting the onboarding form, a 100% refund will be granted.
If the Client submits the form and the Service Provider has begun the onboarding process (including document validation and coordination with the bank), but the account has not yet been opened, a 50% refund will be provided.
No refunds will be issued once the account has been successfully opened and access credentials have been delivered to the Client.

Disclaimers:

The Service Provider is not a financial institution and cannot guarantee successful account approval.
Final approval is subject to the selected bank’s internal policies and compliance procedures.
The Client is solely responsible for the legal use and ongoing maintenance of the bank account once opened.

4.1.4. Portugal Digital Nomad Visa (D8)

The Client hereby authorizes the Service Provider to assist in the preparation and coordination of the application process for the Portugal Digital Nomad Visa (also known as D8 Visa), in accordance with the requirements set by the Portuguese immigration authorities and consular offices.

Scope of Service:

Assessment of the Client’s eligibility for the Digital Nomad Visa;
Guidance on required documentation;
Preparation and organization of all necessary application files;
Scheduling of consulate appointments (if applicable);
Coordination with the Service Provider’s legal and administrative partners in Portugal;
Ongoing communication and support throughout the visa application process.

Service Limitations:

The Service Provider does not guarantee the approval of any visa application. The final decision is made solely by the Portuguese consulate or immigration office based on their internal procedures and legal requirements.
The Service is available exclusively for individuals. It is not intended for corporate or group submissions.
The Service Provider does not act as legal counsel unless expressly agreed in writing. Clients are responsible for obtaining legal opinions or immigration representation if required by law or by their circumstances.

Processing Time:

Estimated preparation time depends on the timely provision of complete documents by the Client.
Visa decision timelines vary by consulate and are not under the control of the Service Provider.

Refund Policy:

If the Client requests cancellation before submitting their documents, a 100% refund will be granted.
If the application documentation has already been prepared and/or submitted, only a 50% refund will be issued to cover administrative efforts.
No refunds will be issued once the visa application has been submitted to a consulate or immigration authority.

Client Responsibilities:

The Client must ensure that all documents submitted are complete, truthful, and legally valid.
The Client is responsible for attending scheduled biometric appointments, consulate visits, or in-country interviews if required.
The Client acknowledges that failure to comply with document or interview requirements may result in denial of the visa application.

Disclaimers:

The Service Provider is not responsible for decisions made by SEF, AIMA, consulates, or any government authority.
The Client remains fully responsible for their immigration status and must act in accordance with the law of Portugal.

4.1.5. Portugal D7 Visa

The Client hereby authorizes the Service Provider to assist in the preparation and coordination of the application process for the Portugal D7 Visa, intended for individuals with stable passive income (e.g., pensions, rental income, dividends, or savings), in accordance with the requirements set by the Portuguese immigration authorities and consular offices.

Scope of Service:

Assessment of the Client’s eligibility for the D7 Visa based on income sources and residency plans;
Guidance on required documentation (e.g., proof of income, accommodation, health insurance);
Preparation and organization of the visa application file;
Scheduling of consular or VFS Global appointments (if applicable);
Coordination with local partners in Portugal (including city halls or SEF/AIMA for residency formalities);
Support throughout the visa application process and communication follow-up.

Service Limitations:

This service is intended solely for individuals and not available for business or family reunification applications unless explicitly agreed.
The Service Provider does not guarantee visa approval. Decisions are made solely by the competent Portuguese authorities based on legal criteria.
The Service Provider does not act as legal counsel unless expressly contracted for that purpose.

Processing Time:

Estimated preparation time depends on the Client’s prompt submission of required documents.
Visa processing timelines vary depending on the consular jurisdiction and cannot be guaranteed by the Service Provider.

Refund Policy:

A 100% refund is available if the Client cancels the service before submitting the required documentation.
A 50% refund will be provided if documentation has been submitted and the Service Provider has started processing the application.
No refunds will be issued once the visa application has been submitted to the consulate or immigration authority.

Client Responsibilities:

The Client must ensure that all submitted information is complete, accurate, and up to date.
The Client is responsible for attending all required appointments, including biometric enrollment and consular or municipal interviews.
The Client understands that any omissions or errors in documentation may result in application rejection.

Disclaimers:

The Service Provider is not responsible for decisions made by SEF, AIMA, consulates, or any government authority.
The Client remains fully responsible for maintaining lawful immigration status in Portugal and complying with all national legal requirements.

4.1.6. Portugal NHR (Non-Habitual Resident Tax Regime)

The Client hereby authorizes the Service Provider to support their application for Portugal’s NHR (Non-Habitual Resident) tax status, in accordance with the applicable legislation administered by the Portuguese Tax and Customs Authority (“Autoridade Tributária e Aduaneira”).

Scope of Service:

Preliminary eligibility assessment based on the Client’s profile, tax residency, and professional background;
Preparation and submission of the NHR registration application on the Client’s behalf;
Guidance on document collection (e.g., proof of residency, prior tax residency, professional qualifications);
Support in communication with the tax authority in case of requests for clarification;
Provision of official confirmation of the granted NHR status (when successful).

Service Limitations:

The Service is provided to individuals only. It does not cover NHR applications for corporate representatives or tax planning for businesses.
The Service Provider does not act as the Client’s certified tax advisor or accountant unless specifically contracted.
Final decisions are made exclusively by the Portuguese Tax Authority. The Service Provider cannot influence or guarantee approval.

Processing Time:

The estimated time to prepare and submit an NHR application is up to 3 weeks, depending on document availability and Client responsiveness.
Approval times vary based on authority workloads and are outside the Service Provider’s control.

Refund Policy:

A 100% refund is available if the Client cancels the service before submitting any documents.
A 50% refund is available if documentation has been submitted and the application process has commenced.
No refunds are issued once the NHR application has been submitted to the Portuguese Tax Authority.

Client Responsibilities:

The Client must provide accurate and complete documentation, including proof of Portuguese tax residency and previous tax status abroad.
The Client is responsible for informing the Service Provider of any previous applications or decisions related to NHR.
The Client acknowledges that errors, omissions, or prior status may result in rejection.

Disclaimers:

The Service Provider is not responsible for the rejection of the NHR status due to legal ineligibility or inconsistent documentation.
The Client remains solely responsible for ensuring tax compliance and reporting obligations in Portugal and their home country.

4.1.7. Portugal IRS Tax Return (Personal Income Tax Filing – Modelo 3)

The Client hereby authorizes the Service Provider to assist in the preparation and submission of their annual personal income tax return (Imposto sobre o Rendimento das Pessoas Singulares – IRS), using the official Modelo 3 form, in accordance with the requirements of the Portuguese Tax and Customs Authority (“Autoridade Tributária e Aduaneira”).

Scope of Service:

Collection and review of relevant financial documents, including income from Portuguese and/or foreign sources;
Completion of the Modelo 3 declaration and applicable annexes;
Submission of the IRS tax return via the official online tax portal;
Clarification of basic filing obligations and deadlines under Portuguese law;
Transmission of a confirmation receipt to the Client upon successful submission.

Service Limitations:

The service is provided exclusively to individuals (not companies or business owners with complex tax structures).
The Service Provider does not offer personalized tax planning, accounting, or financial advice unless expressly contracted.
The Service Provider prepares the declaration based solely on the documents and information provided by the Client.

Processing Time:

The standard preparation time is 7–14 business days after the complete set of required documents has been received.
Delays due to incomplete documentation, late submission, or tax portal unavailability may affect processing time.

Refund Policy:

A 100% refund is available if the Client cancels the service before submitting any documents.
A 50% refund is available if the Client submits documents but the declaration has not yet been filed.
No refunds are issued once the declaration has been submitted via the official tax portal.

Client Responsibilities:

The Client must provide accurate and complete financial records and declare any changes in tax residency or income sources.
The Client is fully responsible for the accuracy of the information submitted.
The Service Provider bears no liability for penalties resulting from the Client’s failure to disclose taxable income or changes in legal status.

Disclaimers:

The Service Provider is not a certified accountant and is not responsible for audits or reviews initiated by the tax authority.
The final assessment and tax due/refund will be calculated and processed directly by the Tax and Customs Authority.

4.1.8. Residency Certificate – CRUE (Certificado de Registo de Cidadão da União Europeia)

The Client hereby authorizes the Service Provider to assist with the process of registering legal residency in Portugal and obtaining the CRUE certificate, in accordance with Portuguese immigration legislation for EU citizens.

Scope of Service:

Preliminary assessment of eligibility for CRUE based on EU citizenship and proof of sufficient resources;
Guidance and preparation of required documents;
Appointment scheduling with the local Câmara Municipal (City Hall);
In-person or remote guidance during the appointment process;
Assistance with tax office updates following CRUE issuance.

Note:
We offer CRUE certificate services with expert local assistance in the Lisbon area, ensuring smooth communication with local authorities and hands-on support during the municipal procedure.

Service Limitations:

This service is available exclusively for EU/EEA/Swiss citizens.
The Service Provider does not provide a Portuguese address for registration.
The Service Provider does not guarantee CRUE issuance, as the decision is at the discretion of the municipal authorities.
Any attempt to use unrelated or third-party addresses for CRUE purposes may result in rejection or administrative penalties.

Fees:

The total fee for the CRUE assistance service is €500 (one-time, non-recurring).

Refund Policy:

A 100% refund is available if the Client cancels the service before any documents are submitted or the appointment is scheduled.
A 50% refund is available if documentation has been submitted but no appointment has been scheduled.
No refunds are issued once a city hall appointment has been scheduled.

Client Responsibilities:

The Client must attend the appointment in person and bring original documentation as required by the city hall.
The Client is responsible for complying with all legal obligations related to EU residency in Portugal.

Disclaimers:

The Service Provider is not responsible for changes in municipal policy, appointment delays, or refusals.
The final decision on CRUE issuance rests entirely with the relevant city hall authority.

4.1.9. Company Incorporation in Portugal

The Client hereby authorizes the Service Provider to assist with the incorporation of a private limited liability company (LDA) in Portugal, in accordance with Portuguese commercial law.

Scope of Service:

Application for Portuguese taxpayer identification numbers (NIFs) for founders;
Reservation of company name and approval of activity scope (CAE code);
Drafting and preparation of incorporation documents;
Coordination of company registration with the Portuguese Commercial Registry (Conservatória do Registo Comercial);
Payment of applicable government fees related to company registration.

Optional Add-on:
A Portuguese business address for registration purposes may be provided by the Service Provider for an additional fee. Please contact support for current availability and pricing.

Service Limitations:

The service is available to individual founders only and does not include complex structures or corporate shareholders unless otherwise agreed.
The Service Provider does not include corporate tax registration or social security registration in this service. These must be arranged separately by the Client or their appointed accountant.
Ongoing legal, accounting, or fiscal advisory services are not included unless expressly contracted.

Processing Time:

The estimated time for company registration is 2 to 3 weeks, starting from the date of receipt of all valid and complete documents.
Delays may occur due to name approval, incomplete documentation, or institutional backlog.

Fees:

The incorporation service is charged as a one-time fee and includes standard registry fees.

Refund Policy:

A 100% refund is available if the Client cancels the service before document submission.
A 50% refund applies if documents have been submitted but registration has not been filed.
No refunds are granted once the company is officially registered.

Client Responsibilities:

The Client must provide valid, complete, and accurate identification and proof of address for each founder.
The Client is responsible for appointing a certified accountant and fulfilling all legal, tax, and social security obligations after registration.

Disclaimers:

The Service Provider is not liable for delays caused by incomplete documentation, government processing times, or external errors.
The Client assumes full responsibility for post-incorporation compliance with Portuguese law.

4.1.10. Birth Certificate in Portugal (Online Request)

The Client hereby authorizes the Service Provider to request an official copy of a birth certificate (“Certidão de Nascimento”) from the Portuguese Civil Registry on their behalf.

Scope of Service:

Submission of the request to the competent civil registry office (Conservatória do Registo Civil) through official online platforms;
Monitoring of the request and retrieval of the document once issued;
Delivery of the digital copy of the birth certificate to the Client via secure email.

Service Limitations:

The Service Provider acts as an intermediary and cannot modify or validate the content of the document issued by the registry.
This service is available only for obtaining a copy of an existing record; it does not include birth registration services.
This service is offered for individual use only and is subject to Portuguese civil registry rules regarding access and eligibility.

Processing Time:

The standard processing time is 5 to 10 business days, depending on the responsiveness of the issuing registry.
Delays may occur due to registry backlogs or public holidays.

Fees:

The fee includes the registry request, monitoring, and document delivery. Government issuance fees (if any) are included unless otherwise noted.

Refund Policy:

A 100% refund is available if the request is cancelled before submission.
A 50% refund is available if the request has been submitted but the certificate has not yet been issued.
No refunds are issued after the document has been retrieved or sent to the Client.

Client Responsibilities:

The Client must provide all required details accurately (full name, parents’ names, place and date of birth) to ensure correct identification in the registry.

Disclaimers:

The Service Provider is not responsible for errors in registry records or denial of access to records based on civil registry rules.
The final issuance and format of the certificate are determined solely by the Portuguese Civil Registry.

4.1.11. Portugal Criminal Record Certificate

The Client hereby authorizes the Service Provider to request an official Portuguese criminal record certificate (“Certificado do Registo Criminal”) on their behalf through the online platform provided by the Portuguese Ministry of Justice.

Scope of Service:

Submission of the criminal record request via the official justice portal;
Coordination with the Ministry of Justice to monitor the status of the request;
Secure delivery of the electronic certificate to the Client via email.

Service Limitations:

The Service Provider acts solely as an intermediary and cannot influence the contents or issuance decision of the certificate.
This service is available for individual use only and does not include legalization, apostille, or usage for immigration unless separately agreed.
The certificate may be requested with valid identification (e.g. passport or EU citizen ID). A Portuguese NIF is not required.

Processing Time:

The standard processing time ranges from 2 business days up to 2 weeks after submission, depending on registry workload and verification speed.

Fees:

The service fee includes the official request, monitoring, and delivery of the certificate. Any state issuance fees are included unless stated otherwise.

Refund Policy:

A 100% refund is granted if the Client cancels before submission of the request.
A 50% refund applies if the request has been submitted but the certificate has not yet been retrieved.
No refunds are available once the certificate has been obtained and sent to the Client.

Client Responsibilities:

The Client must provide accurate and valid personal information and a scanned copy of a valid identification document.

Disclaimers:

The Service Provider is not responsible for delays or denial of issuance caused by incomplete or incorrect information.
The final content, structure, and legal effect of the certificate are determined solely by the Portuguese Ministry of Justice.

4.1.12. Portugal Apostille Online Services

The Client hereby authorizes the Service Provider to assist in obtaining an apostille certificate for official documents issued in Portugal, in accordance with the Hague Convention of 5 October 1961 Abolishing the Requirement of Legalisation for Foreign Public Documents.

Scope of Service:

Submission of documents issued in Portugal to the Portuguese Attorney General’s Office (Procuradoria-Geral da República) or other competent authority for apostille processing;
Monitoring of the status of the request and follow-up with the relevant institution;
Secure delivery of the apostilled document to the Client via email (scanned copy) and/or postal mail, if requested.

Eligible Documents:

The apostille service applies only to official Portuguese-issued documents, such as:
- Birth certificates;
- Criminal record certificates;
- Notarial certifications;
- Academic transcripts or diplomas issued by Portuguese institutions.

Service Limitations:

The Service Provider acts as an intermediary and does not alter, certify, or issue documents. All apostilles are affixed by the competent Portuguese authority.
Apostille requests for documents issued outside Portugal are not accepted under this service.
Physical delivery of documents may require additional fees and delivery time.

Processing Time:

The standard processing time for apostille issuance is 5 to 10 business days, depending on the issuing authority’s schedule.

Fees:

The fee includes submission, monitoring, and document handling. Government fees and postal delivery (if applicable) are included unless otherwise stated.

Refund Policy:

A 100% refund is available if the request is cancelled before document submission.
A 50% refund is available if the document has been submitted but the apostille has not yet been issued.
No refunds are available once the apostilled document has been delivered (digitally or physically).

Client Responsibilities:

The Client must ensure that the document submitted is authentic, complete, and eligible for apostille in Portugal.

Disclaimers:

The Service Provider is not responsible for delays caused by incomplete documents or rejection by the competent authority.
The validity and international acceptance of the apostilled document depend on the destination country’s recognition of the Hague Convention.

4.1. Spain Services

4.2.1. NIE Blanco

The Client hereby authorizes the Service Provider to assist in obtaining a Spanish foreigner identification number (“Número de Identificación de Extranjero” – NIE Blanco), which is required for various administrative procedures in Spain (e.g., property transactions, banking, or taxation).

Scope of Service:

Preparation and completion of the required documentation;
Scheduling of an appointment with the competent police station (Comisaría de Policía);
Certification, formatting, and printing of the application file;
Submission of the application (if legally permitted) or support for Client attendance;
Forwarding of the issued NIE certificate via email and/or postal mail.

Service Packages & Timeframes:

Delivery time depends on the selected package: Basic, Priority, or VIP.
Timeframes are indicative and subject to appointment availability and institutional processing capacity.

⚠️ Delivery estimates are only guaranteed in the absence of external delays, such as police backlogs, appointment limitations, incomplete documentation, or disruptions beyond the Service Provider’s control.

Service Limitations:

NIE Blanco does not grant residency or legal stay rights in Spain.
This service is provided exclusively for individual applicants.
The Service Provider does not control the availability of appointments or decisions made by Spanish authorities.

Refund Policy:

A 100% refund is available if the Client cancels before submitting documents or confirming an appointment.
A 50% refund is applicable if the application has been prepared or the appointment scheduled.
No refunds are granted once the NIE certificate has been obtained and delivered.

Client Responsibilities:

The Client must provide valid identification and attend biometric appointments when required.
The Client must confirm that no active NIE is currently registered in their name.

Disclaimers:

The Service Provider is not responsible for missed appointments, documentation rejections, or delays caused by institutional policies or external factors.
The final decision on issuing the NIE is the sole responsibility of the Spanish immigration authorities.

4.2.2. NIE Verde

The Client hereby authorizes the Service Provider to assist in preparing the required documentation for the application of the NIE Verde — a green residency certificate issued to EU citizens and their family members residing in Spain, pursuant to Royal Decree 240/2007.

Scope of Service:

Completion of the EX-18 application form;
Issuance of the Modelo 790 payment form for the government fee;
Personalised consultation regarding the application process and required documentation;
Guidance on preparing proof of income, healthcare coverage, and address documentation;
Ongoing email support throughout the preparation stage.

Eligibility:

This service is available only to EU/EEA/Swiss citizens and their non-EU family members residing in Spain under family reunification rights.

Geographic Availability:

According to current Spanish legislation, NIE Verde must be applied for in person at the immigration office (Oficina de Extranjería or Comisaría de Policía) in the province of residence.
Direct support is available only for residents of the provinces of Cádiz and Málaga.
For Clients residing outside these provinces, the Service Provider offers full documentation preparation and remote guidance; however, in-person attendance at the local office will be the Client’s responsibility.

Processing Time:

The preparation of documents typically takes 3 to 7 business days after receipt of all required Client information.
Appointment availability varies by province and is beyond the Service Provider’s control.

Refund Policy:

A 100% refund is available if the Client cancels before document preparation begins.
A 50% refund is applicable if preparation has started but no appointment has been scheduled or attended.
No refunds are granted after the documentation has been delivered.

Client Responsibilities:

The Client must attend the in-person appointment in their province of residence.
The Client is responsible for ensuring that all supporting documents (e.g., rental contract, health insurance, proof of income) are valid and up to date.

Disclaimers:

The Service Provider does not provide legal representation at the immigration office.
The final decision on issuance of the NIE Verde lies solely with the competent Spanish immigration authority.

4.2.3. Spanish Social Security Number (NUSS)

The Client hereby authorizes the Service Provider to assist in obtaining a Spanish Social Security Number (“Número de la Seguridad Social” – NUSS), required for employment, self-employment, healthcare registration, or pension purposes in Spain.

Scope of Service:

Preparation and online submission of the NUSS application through the official platform of the Tesorería General de la Seguridad Social (TGSS);
Monitoring of the application status and follow-up with the competent authority, if necessary;
Delivery of the assigned NUSS to the Client in PDF format via email.

Eligibility:

The service is available to individual applicants only, both EU citizens and eligible non-EU residents, depending on documentation.

Processing Time:

The standard processing time is 3 to 10 business days after submission of all valid documents.
Delays may occur due to TGSS backlog, incorrect documentation, or national holidays.

Refund Policy:

A 100% refund is available if the Client cancels the service before document submission.
A 50% refund applies if the request has been submitted but no result has been issued.
No refunds are provided once the NUSS certificate has been issued and delivered.

Client Responsibilities:

The Client must provide valid identification and accurate personal information.
The Client confirms they have not previously been issued a Spanish Social Security Number.
If a duplicate number is detected, the application may be denied and fees may become non-refundable.

Disclaimers:

The Service Provider does not guarantee issuance of NUSS if the Client’s documents are incomplete or rejected by TGSS.
The final decision to assign a Social Security Number lies with the Spanish Social Security Administration.

4.2.4. Spanish Bank Account Opening

The Client hereby authorizes the Service Provider to assist with the initiation of the process to open a Spanish personal bank account with a partnering financial institution in Spain.

Scope of Service:

Preparation of the application and required documentation;
Coordination with the bank to submit the initial request;
Basic guidance on the account opening process and required documents.

Important Notice:

The Service Provider does not guarantee account approval. Final decisions are made solely by the bank, in accordance with internal compliance and anti-money laundering regulations.
The Client must attend the bank branch in person to activate the account, sign required forms, and receive banking credentials and cards. Remote access is not provided.
The Service Provider acts only as an intermediary and has no control over the bank’s internal review process.

Processing Time:

The standard estimated processing time is 3 to 4 weeks, depending on the completeness of documentation and appointment availability.
Delays may occur due to bank backlog, document verification, or public holidays.

Refund Policy:

A 100% refund is available if the Client cancels the service before documentation is submitted to the bank.
A 50% refund is available if documents have been submitted but the appointment has not yet been attended.
No refunds will be issued once the Client attends the appointment or the bank opens the account.

Client Responsibilities:

The Client must attend the scheduled appointment with original documents as required by the bank.
The Client is solely responsible for the use and maintenance of the bank account once opened.

Disclaimers:

The Service Provider is not a financial institution and cannot influence internal bank decisions.
The Service Provider is not liable for refusals, delays, or actions taken by the bank after the submission of the application.

4.2.5. Spain Digital Nomad Visa

The Client hereby authorizes the Service Provider to assist in preparing and submitting an application for the Spanish Digital Nomad Visa (“Visado para teletrabajo de carácter internacional”), in accordance with Law 28/2022 (Ley de Startups).

Scope of Service:

Document review and preparation based on Spanish immigration requirements;
Guidance throughout the application process;
Electronic submission of the application through the appropriate platform;
Ongoing assistance depending on the selected package.

Service Packages & Timeframes:

The service is offered under multiple packages: Document Submission Only, Premium, and VIP.
The scope of service and estimated processing time depends on the selected package and on the completeness of the documentation submitted by the Client.

⚠️ Timeframes are indicative and may be affected by delays from Spanish authorities, consulate appointment availability, or documentation issues. Guarantees only apply where external factors do not interfere.

Eligibility:

Available for non-EU nationals working remotely for non-Spanish companies or freelance clients;
Applicants must provide evidence of income, insurance, and a clean criminal record.

Refund Policy:

100% refund if the Client cancels before document preparation begins;
50% refund if documents have been prepared but not submitted;
No refund once the application has been submitted via the official platform.

Client Responsibilities:

The Client must ensure all documents are complete and accurate and attend required consular or biometric appointments.
The Client remains responsible for the legal veracity of the submitted application.

Disclaimers:

The Service Provider cannot guarantee visa approval. The final decision lies solely with the Spanish immigration authority.
Legal representation is not included unless separately contracted.

4.2.6. Spain Electronic Signature (FNMT Digital Certificate – Remote Issuance)

The Client hereby authorizes the Service Provider to obtain an official Spanish digital certificate (“Certificado Digital”) on their behalf, issued by the Fábrica Nacional de Moneda y Timbre (FNMT), which enables electronic signature and secure access to Spanish online public services.

Scope of Service:

Full remote processing and issuance of the FNMT digital certificate on behalf of the Client;
Identity verification conducted digitally through certified channels;
Installation and delivery of a fully functional digital certificate;
No user action or guidance is required — the certificate is delivered ready for immediate use.

Service Limitations:

This service is available only for individuals with valid Spanish identification documents (e.g., NIE, DNI, or passport).
The certificate is intended for personal use within Spanish administrative systems and cannot be transferred to other individuals or used outside its legal scope.

Processing Time:

The average delivery time is 3 to 7 business days from the date of receiving complete and valid documentation.

Refund Policy:

A 100% refund is available if the Client cancels the service before identity verification has begun;
A 50% refund applies if the verification process has started but the certificate has not yet been issued;
No refunds are provided once the certificate has been successfully issued and delivered.

Client Responsibilities:

The Client must provide accurate and valid identification documents;
The Client is responsible for safely storing and managing the issued certificate and for using it in accordance with applicable Spanish regulations.

Disclaimers:

The Service Provider is not responsible for certificate revocation, expiry, or misuse after delivery;
Final issuance authority lies with FNMT, and service availability is subject to their technical systems.

4.2.7. Beckham Law

The Client hereby authorizes the Service Provider to assist in the application process for Spain’s Special Tax Regime for Inbound Workers, commonly referred to as the Beckham Law (Régimen fiscal aplicable a los trabajadores desplazados a territorio español), governed by Article 93 of the Spanish Personal Income Tax Law.

Scope of Service:

Preliminary eligibility assessment based on the Client’s employment contract, tax residence, and relocation status;
Preparation and organization of the application file;
Submission of the application to the Spanish Tax Agency (Agencia Tributaria);
Monitoring and follow-up with tax authorities, where applicable;
General guidance on post-approval tax obligations under the regime.

Important Notice:

This service provides administrative support only. The granting of Beckham Law status is not guaranteed, as approval is subject to the discretion of the Spanish Tax Agency and the applicant’s compliance with all legal conditions.
The Service Provider is not responsible for denials resulting from incomplete documentation, ineligibility, or changes in tax legislation.

Processing Time:

The estimated preparation time is 1 to 2 weeks after receipt of complete documentation.
Final decision times vary depending on the workload of the Spanish Tax Agency and are outside the Service Provider’s control.

Refund Policy:

A 100% refund is available if the Client cancels before document preparation begins;
A 50% refund is available if preparation has begun but the application has not been submitted;
No refunds are issued once the application has been submitted to the tax authority.

Client Responsibilities:

The Client must provide complete, truthful, and timely documentation, including a valid employment contract and tax identification number (NIE and NIF);
The Client remains responsible for fulfilling their tax obligations under the regime, if granted.

Disclaimers:

The Service Provider is not a tax advisor and does not provide personalized tax planning under this service;
The final decision regarding admission into the regime rests solely with the Agencia Tributaria.

4.2.8. Spanish Company Incorporation

The Client hereby authorizes the Service Provider to assist with the incorporation of a limited liability company (Sociedad Limitada – S.L.) in Spain, in accordance with Spanish corporate and tax law.

Scope of Service:

Guidance on the selection of company name and corporate structure;
Assistance with securing a negative name certificate (certificación negativa de denominación social) from the Central Mercantile Registry;
Coordination of document preparation and appointment with a Spanish notary public;
Support in obtaining a provisional tax number (NIF) for the company;
Assistance with company registration before the Commercial Registry (Registro Mercantil);
Filing for permanent NIF with the Spanish Tax Agency (Agencia Tributaria), if requested.

Service Limitations:

This service is provided for individual clients and does not include complex holding structures or multi-partner agreements unless previously arranged.
The Service Provider acts as an intermediary and cannot guarantee approval or processing speed, as these depend on Spanish public institutions and notarial timelines.
A registered company address is not included in the service unless requested as an additional option.

Processing Time:

The standard timeframe for incorporation is 3 to 5 weeks, depending on the availability of notary appointments, documentation quality, and registry processing times.

Refund Policy:

A 100% refund is available if the Client cancels before preparation or submission of any official documents;
A 50% refund is available if document preparation has started but no notary appointment has been held;
No refunds are granted once the incorporation has been completed or the file submitted to the Commercial Registry.

Client Responsibilities:

The Client must provide valid identification, proof of address, and all required information truthfully and in a timely manner;
The Client remains responsible for appointing a legal representative or accountant for the ongoing management of the company after registration.

Disclaimers:

The Service Provider is not liable for delays or rejections due to notary or registry decisions, incorrect or incomplete information, or failure to attend scheduled appointments;
The final decision on incorporation is made solely by the Spanish notary and public institutions.

4.3. Online Notary Services

4.3.1. Certified True Copy of Document

The Client hereby authorizes the Service Provider to facilitate the issuance of a Certified True Copy of an original document through a licensed notary public within the European Union, via secure online notarization.

Scope of Service:

Review of the document submitted by the Client;
Completion of remote identity verification using biometric KYC tools;
Certification of the document as a true copy by an EU-licensed notary public;
Delivery of the notarized certified copy to the Client via email (PDF). Physical delivery may be requested separately.

Turnaround Time:

Standard processing time is 24 hours, excluding weekends and public holidays, after identity verification and submission of all required documents.

Supported Countries:

The notarized document is certified by an EU notary public and is guaranteed to be legally valid in countries that are party to the Hague Apostille Convention.
Within the European Union, the certified document may be accepted without an apostille, depending on the requirements of the receiving authority.
The Client is responsible for checking with the receiving institution whether an apostille or legalization is required.

Payment Terms:

The total cost of the notarization service is €100.
Refunds are available only until the document has been delivered digitally to the Client. Once the certified copy is sent via email, the service is considered fulfilled and non-refundable.

Client Responsibilities:

The Client must submit a legible and valid document, as well as valid government-issued identification.
The Client must ensure the document is legally certifiable and relevant for its intended use.

Disclaimers:

The Service Provider does not modify or verify the content of the submitted document.
Certification is subject to the notary’s professional discretion and may be denied if the document does not meet legal or technical standards.
The Service Provider cannot guarantee acceptance by individual institutions or authorities, which may impose additional legalization requirements.

4.3.2. Signature Notarization

The Client hereby authorizes the Service Provider to facilitate the remote notarization of a signature by a licensed notary public within the European Union.

Scope of Service:

Secure identity verification of the Client using biometric tools;
Arrangement of a remote online session with an EU notary public;
Live certification of the Client’s signature on the provided document;
Delivery of the notarized document in digital format (PDF) via email.

Turnaround Time:

Standard processing time is 24 to 48 hours after identity verification and submission of the document ready for signing.

Supported Countries:

Documents notarized by an EU notary are legally valid in all countries that are party to the Hague Apostille Convention.
Within the European Union, these documents may be accepted without apostille, depending on the institution.
The Client must confirm the specific legalization requirements of the receiving authority.

Payment Terms:

The service fee is €100.
Refunds are possible only before the notarized document is delivered. Once issued and sent to the Client, the service is considered fulfilled and non-refundable.

Service Limitations:

The notarization applies only to the specific version of the document submitted before the session. Any modifications require a new session.
The Service Provider does not review the legal content of the document.
This service is not available for documents requiring in-person appearance or physical presence by law.

Client Responsibilities:

The Client must provide a valid government-issued ID and ensure the document is complete and ready for signature.
The Client must be present and available for the live notarization session.

Disclaimers:

The Service Provider is not responsible for document rejection by local institutions or authorities.
The final legal effect and acceptance of the notarized document is at the discretion of the receiving institution or jurisdiction.

4.3.3. Power of Attorney (PoA) Notarization

The Client hereby authorizes the Service Provider to facilitate the remote notarization of a Power of Attorney (PoA) by a licensed notary public within the European Union.

Scope of Service:

Identity verification of the Client via secure biometric and document authentication tools;
Review of the Power of Attorney document format (provided by the Client or optionally generated by the Service Provider upon request);
Scheduling and coordination of a remote online session with an EU notary;
Live witnessing and notarization of the Client’s signature on the PoA;
Delivery of the notarized document in digital PDF format via email.

Turnaround Time:

The standard processing time is 24 to 72 hours, depending on the document readiness and scheduling of the notary session.

Supported Countries:

The notarized Power of Attorney is valid in all countries that are party to the Hague Apostille Convention.
Within the European Union, notarized PoAs are generally accepted without apostille, subject to the receiving authority’s discretion.
It is the Client’s responsibility to confirm whether apostille or additional legalization is required for their specific use case.

Payment Terms:

The cost of the service is €100.
Refunds are available only before the notarized document has been delivered. Once issued and sent, the service is considered fulfilled and is non-refundable.

Service Limitations:

The Service Provider does not act as legal counsel and does not guarantee legal sufficiency of the PoA in any particular jurisdiction unless the document is provided or approved by a local legal advisor.
The service covers only one PoA document and one notarization session.

Client Responsibilities:

The Client must ensure the PoA is correctly drafted, relevant, and accepted by the authority or institution where it will be used;
The Client must provide valid identification and attend the notary session online.

Disclaimers:

The Service Provider is not responsible for non-acceptance of the PoA by third parties or authorities due to jurisdictional rules or internal policies;
The legal effect of the PoA depends on the laws of the country in which it will be used.

4.3.4. Notarial Translation

The Client hereby authorizes the Service Provider to arrange a certified (notarial or sworn) translation of official documents by a legally authorized translator within the European Union.

Scope of Service:

Review of the document to be translated;
Assignment to a qualified sworn translator (traductor jurado) or coordination with a notary public for certification, depending on destination country requirements;
Delivery of the certified translation in digital PDF format (and physical format upon request);
Optionally, coordination of apostille for the certified translation if requested as an additional service.

Languages Supported:

Certified translations are available to and from major EU languages, including Spanish, Portuguese, English, French, German, and Italian.
Other language pairs may be supported upon request and subject to availability.

Turnaround Time:

Standard processing time is 3 to 7 business days, depending on document length, language pair, and whether notarization or sworn translation is required.

Payment Terms:

The fee depends on document length, language combination, and certification method.
Refunds are available only before the translation work begins. Once a translator has started, or the document is certified, the service becomes non-refundable.

Service Limitations:

The Service Provider guarantees the translation will be performed or certified by a qualified translator authorized under applicable EU law;
However, the Provider does not guarantee acceptance by non-EU authorities, as acceptance depends on the rules of the receiving institution;
This service covers certified translations only — non-certified/informal translations are not offered.

Client Responsibilities:

The Client must ensure the submitted documents are final, legible, and correct;
The Client is responsible for verifying whether the destination authority requires sworn or notarial certification, or additional apostille/legalization.

Disclaimers:

The Service Provider is not responsible for rejections of translations due to jurisdiction-specific policies or changes in government requirements;
Translation content reflects the original document and does not modify, interpret, or validate its legal meaning.

5. Verification Policy

At e-residence.com, we implement strict verification procedures to ensure the security and integrity of our services. This policy applies to all Clients using our platform.

5.1. Verification Measures:

Biometric and ID checks to ensure consistency between photo and document;
Fraud detection through analysis of duplicated selfies, altered files, or fake IDs;
Screening against international fraud databases.

5.2. Consequences:

Services will be denied if verification fails;
In case of fraud, no refunds will be issued;
Where applicable, we reserve the right to cooperate with legal authorities.

6. Duration, Charges and Payment Terms

6.1. Agreement Duration
This Agreement remains valid from the date of acceptance until cancelled by the Client with at least 30 days’ notice via email. All obligations (including payment for services already rendered) must be fulfilled up to the date of cancellation.

6.2. Charges
Clients agree to pay all applicable service fees, taxes, and mandatory government charges as described during the service selection process. Payment confirms acceptance of these Terms.

7. Refund Policy

7.1. General Rule
No refunds are issued in cases where service performance is affected by governmental delays, document rejection, compliance issues, or any failure on the Client’s part to meet requirements.

7.2. Refund Scope
If approved, refunds apply only to the exact amount paid for the affected service. No additional compensation, interest, or damages are covered.

7.3. Refund Exclusions
No refunds will be issued where:

The service has been explicitly marked as non-refundable;
The document/service has already been delivered;
Service was denied due to fraudulent documentation, identity issues, or misuse;
The service falls under any of the exclusions listed in Sections 4.2.6, 4.5.7, 4.7.2, 4.7.3, 5.1.2, 7.1.

7.4. Refund Method
All refunds are processed to the same payment method originally used.

For payments made via cryptocurrency, refunds are available only within 90 days from the date of payment. After 90 days, refunds in crypto are not technically possible due to limitations of the payment provider.

In crypto refund cases, the Client will receive a secure link via email (sent to the email used during payment) to provide a wallet address. Refunds will be processed only after a valid wallet is submitted.

8. Representations and Warranties

Each Party represents and warrants that:

They have full legal capacity to enter into this Agreement;
This Agreement constitutes a legally binding obligation;
The Service Provider performs its obligations independently and in accordance with all applicable laws;
The Client confirms that all information provided is accurate and truthful.

9. Compliance with Laws

Both Parties agree to comply with all applicable laws, rules, and governmental regulations in relation to their respective rights and obligations under this Agreement.

10. Confidentiality

Both Parties agree to maintain the confidentiality of any non-public or proprietary information shared during the execution of this Agreement.

10.1. Such information may not be disclosed to third parties unless legally required or explicitly authorized in writing.

10.2. This obligation continues for 2 years after termination of the Agreement and includes responsibility for the conduct of affiliated contractors or representatives.

11. Force Majeure

11.1. Neither Party is liable for any delay or failure in performing obligations caused by circumstances beyond reasonable control, including but not limited to: war, strikes, cyberattacks, acts of God, pandemic-related restrictions, or utility disruptions.

11.2. Affected Parties must notify the other Party within 10 days of the force majeure event.

11.3. If such circumstances persist for more than 60 days, either Party may terminate the Agreement in writing.

12. Contract Disputes and Applicable Law

12.1. Any dispute relating to this Agreement shall be first resolved amicably via written communication.

12.2. This Agreement is governed exclusively by the laws of Portugal.

12.3. Unresolved disputes may be brought before the courts of Lisbon, unless mandatory jurisdiction applies.

13. Final Provisions

13.1. By using the Platform, the Client agrees to be bound by these Terms.

13.2. The Service Provider may delegate service performance to verified third-party partners where appropriate.

13.3. The Service Provider reserves the right to modify these Terms at any time. Clients will be informed via email or a notice on the website.

14. Intellectual Property Rights

All content available on e-residence.com (including but not limited to text, graphics, interfaces, forms, trademarks, and source code) is the exclusive intellectual property of the Owner and protected under applicable copyright and IP laws.

14.2. Restricted Use
Users may not:

Copy, download, reproduce, transmit, sell, sublicense, or modify any content;
Create derivative works or distribute content for commercial use;
Allow third parties to access the content through their account or device.

14.3. Permitted Personal Use
Where explicitly permitted, Users may download or print content strictly for personal, non-commercial use, provided that all copyright notices remain intact.

14.4. Legal Exceptions
Any legal limitations or exceptions (e.g., fair use, education, quotation) remain unaffected.